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An Ombudsman is a state agency representative that investigates complaints made by or on behalf of people living in residential facilities or receiving community-based services.

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  • What rights do nursing home residents and their families have? Are there specific legal rights regarding issues ranging from family visiting hours to physical restraint of residents? Where can someone turn if they feel a resident's rights are being abused? Find out the answers to these and family visitation, communication, physical restraint of patients, where families should turn if they believe a resident is being treated unfairly.

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  • This article explains how long-term care ombudsmen and managed care ombudsmen help older people resolve problems related to long-term care facilities and managed care insurance policies.

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  • An overview of the role of the Office of Managed Care Ombudsman in Virginia.

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