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Virginia Insurance Counseling & Assistance Program (VICAP)


The Virginia Insurance Counseling and Assistance Program (VICAP) is a free, unbiased, confidential counseling program that offers health insurance information, education, and assistance to seniors and adults with disabilities (and their families) in understanding Medicare and making decisions about prescription drug plans, Medicare Advantage Plans, Medicare supplemental insurance or long term care insurance. 

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  • Medicare is health insurance for people who are: 65 and older, under 65 with certain disabilities, and for all ages with severe kidney disease (permanent kidney failure that requires dialysis or a kidney transplant). This fact sheet provides basic details about Medicare.

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  • Ten questions to answer before purchasing your long-term care insurance policy.

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  • This handbook describes the Medicare program in 2019. The handbook provides detailed descriptions of the important benefits designed to keep you healthy. If you have specific questions about Medicare, visit to find the answers you need. You can also call 1-800-MEDICARE (1-800-633-4227).

    Please follow the link to open Medicare & You 2019

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  • Signing up for Medicare prescription drug coverage can be confusing. Learn when the annual sign-up period is, what information you need to sign-up, and how to join.

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  • Making sense of Medicare, Medigap, Prescription drug coverage and other medical insurance issues isn't easy. Fortunately, counselors from the Virginia Insurance Counseling and Assistance Program (VICAP) are available to help provide unbiased information for free. All assistance remains confidential. Find out more about this program for beneficiaries regardless of age and their families.

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