Virginia Insurance Counseling and Assistance Program (VICAP)

Senior Connections, The Capital Area Agency on Aging

1300 Semmes Avenue
Richmond, VA 23224

(804) 343-3014

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Contact Information

Main
(804) 343-3014
TTY/TTD
(804) 343-3008
Email
seniorconnections@youraaa.org
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Who We Are

Virginia Insurance Counseling and Assistance Program (VICAP) is a free counseling program for individuals with Medicare, their families and/or caregivers. VICAP counsels individuals on Medicare, Medicaid, Medigap and Long Term care Insurance. Anyone with Medicare, regardless of age, can receive counseling services. 



Trained volunteers serve as counselors who work with clients to make informed decisions on about Medicare Supplement Insurance, Medicare Health plans and Medicare Part D Prescription Drug coverage plans.



Counselors can also assist eligible clients with tracking insurance claims and resolving complaints.



Counseling can be provided by telephone or in person.



VICAP is a part of a nationwide network of counseling programs through the State Health Insurance Assistance Program (SHIP).

Who We Serve

Languages Spoken
English
,
Language Line available
Service Area(s)
Charles City County
,
Chesterfield County
,
Goochland County
,
Hanover County
,
Henrico County
,
New Kent County
,
Powhatan County
,
Richmond City

Cost & Payment Methods

Fee Structure
Call for Information

Age Requirements
60+
Family
Yes
Residency Requirements
Must live in our service areas
Other Eligibility Criteria
Anyone that is Medicare eligible or Medicare pre-eligibility (regardless of age) can receive counseling.

Available 24/7
No

Intake Process
Call 804-343-3014 to access intake for counseling or counselor assignment. Please leave a message and someone will return you call as soon as possible.
Self Refer
Yes
Provider Refer
Yes
Intake Contact
VICAP Intake Line
Intake Contact Telephone
(804) 343-3014
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