Mediation, Consumer Complaints

The Consumer Affairs Branch mediates and investigates consumer complaints against businesses, tenant-landlord disputes, and cable issues if the transaction occurred in Fairfax County. Services offered by this branch include answering advice inquiries, assisting consumers with pre-purchase information, and providing community outreach presentations for schools, businesses, senior citizens, and homeowner associations. Consumer Affairs staff supports the Consumer Protection Commission and the Tenant Landlord Commission.



Bus Line: Metrobus. Not convenient to a subway stop. Partially accessible to persons with disabilities.



The TTY telephone number to call is 711.   {Languages: Non-English speakers should try to bring their own interpreter. Offers some publications in Spanish and Vietnamese.}