Skip to main content
Virginia Department of Health

9960 Mayland Drive
Suite 401
Richmond, VA 23233

(804) 367-2106

Get Directions
View All Office Hours

Contact Information

Main
(804) 367-2106
Toll-Free
(800) 955-1819

Who We Are

The Center for Quality Health Care Services and Consumer Protection conducts on-site inspections of healthcare facilities (nursing homes, hospitals, etc.) in Virginia, and enforces State licensed regulations.



The department is the place to file a complaint against a nursing home, hospital, home care organization, or hospice, as well as managed care health insurance plans (MCHIPS).  For more information about how to file a complaint, call the Complaint Unit.



Complaints may be submitted in writing, by telephone, fax, or in person, or anonymously. There are some issues, like fees for services, that this agency does not regulate. It does regulate the quality of patient care, as governed by state and federal regulations, for licensed medical facilities and federal Medicare/Medicaid facilities.



If your complaint falls under another agency, the Department will put you in touch with them. Call the complaint hotline at 1-800-955-1819.

Who We Serve

Languages Spoken
English
Service Area(s)
Statewide

Cost & Payment Methods

Fee Structure
No Fee

Age Requirements
No Age Requirement
Family
No

Available 24/7
No

Intake Process
Call the Complaint Unit
Self Refer
Yes
Provider Refer
Yes
Intake Contact Email
OLC-Complaints@vdh.virginia.gov

Qualifications
Qualification Type
Licensure
Qualification Entity
Virginia Department of Health
Report Problems
Call the Agency