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E-ZPass

PO Box 1234
Clifton Forge, VA 24422-1234

(877) 762-7824

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Contact Information

Main
(877) 762-7824
TTY/TTD
(800) 828-1120

Who We Are

E-ZPass is an automatic, electronic toll collection systems that quickly and efficiently moves traffic through toll facilities in Virginia and along much of the East Coast. A motorist with an E-ZPass transponder mounted on the inside of the windshield or on the license plate, can travel through E-ZPass toll lanes and the toll is automatically deducted from a pre-paid account. Toll roads accepting E-Z Pass are available on the website.

Current E-ZPass States are Virginia, West Virginia, Maryland, Delaware, Pennsylvania, New Hampshire, New Jersey, New York, Ohio, Maine, Massachusetts, Indiana and Illinois.

Complete an Application to request a transponder.

Customer service centers are located across the state in areas with toll roads. Centers include:

ERT Customer Service Center, 700 Port Centre Parkway,  Portsmouth, VA 23704. Hours: Monday-Friday 7 am - 7 pm

Hours: Saturday: 9 am - 1 pm

The E-ZPass Customer Service Center - Mail Center is open. P.O. Box 1234, Clifton Forge, VA 24422-1234, Phone: 877-762-7824, Fax: 540-302-4773,Hours: Monday - Friday: 7 am - 7 pm 

COVID Closed: Richmond DMV Customer Service Center, 2300 West Broad Street, Richmond, VA 23269  and Chesterfield DMV Customer Service Center, 610 Johnston Willis Drive,  Richmond, VA 23236 

Who We Serve

Languages Spoken
English
Service Area(s)
Charles City County
,
Chesterfield County
,
Fairfax County
,
Gloucester County
,
Goochland County
,
Hanover County
,
Henrico County
,
New Kent County
,
Newport News City
,
Norfolk City
,
Portsmouth City
,
Powhatan County
,
Richmond City

Cost & Payment Methods

Payment Method(s)
Credit / Debit
,
Private Pay
Fee Structure
Fixed Fee

Age Requirements
13-21
,
22-55
,
56-60
,
60+
Family
No
Other Eligibility Criteria
Serves all drivers.

Available 24/7
No
Additional Availability Comments
Hours are for statewide telephone customer service center. See program description for walk in centers' hours.

Intake Process
Call, email, or walk in to one of the customer service centers. Most services are available on the website or by mail
Documents Required
Call for details
Self Refer
Yes
Provider Refer
Yes
Intake Contact Email
customerservice@ezpassva.com
Intake Contact Telephone
(877) 762-7824