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United States Department of Transportation

1200 New Jersey Avenue SE
Washington, DC 20590

(202) 366-2220

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View All Office Hours

Contact Information

Main
(202) 366-2220
Toll-Free
(855) 368-4200
TTY/TTD
(800) 877-8339

Who We Are

The Aviation Consumer Protection Division investigates and mediates consumer complaints against airlines. Accepts telephone inquiries, e-mail and written requests. To file a complaint about an airline, Click Here. Or you can search all DOT web pages using DOTBOT and you can submit your question by way of Comment/Questions for National Transportation Library



Bus Line: Metrobus. Subway Stop: L'Enfant Plaza. Partially accessible to persons with disabilities.

Who We Serve

Languages Spoken
English
Service Area(s)
Nationwide

Cost & Payment Methods

Fee Structure
No Fee

Family
No
Other Eligibility Criteria
No residency requirement.

Available 24/7
No

Intake Process
Phone, Letter, E-mail
Self Refer
Yes
Provider Refer
Yes
Intake Contact Telephone
(855) 368-4200

Report Problems
Call the Agency