United States Department of Transportation
1200 New Jersey Avenue SE
Washington, DC 20590
(202) 366-2220
Get DirectionsContact Information
Main
(202) 366-2220
Toll-Free
(855) 368-4200
TTY/TTD
(800) 877-8339
Who We Are
The Aviation Consumer Protection Division investigates and mediates consumer complaints against airlines. Accepts telephone inquiries, e-mail and written requests. To file a complaint about an airline, Click Here. Or you can search all DOT web pages using DOTBOT and you can submit your question by way of Comment/Questions for National Transportation Library
Bus Line: Metrobus. Subway Stop: L'Enfant Plaza. Partially accessible to persons with disabilities.
Who We Serve
Languages Spoken
English
Service Area(s)
Nationwide
Cost & Payment Methods
Fee Structure
No Fee
Family
No
Other Eligibility Criteria
No residency requirement.
Available 24/7
No
Intake Process
Phone, Letter, E-mail
Self Refer
Yes
Provider Refer
Yes
Intake Contact Telephone
(855) 368-4200
Report Problems
Call the Agency