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Fairfax County Department of Cable and Consumer Services

12000 Government Center Pkwy., #433
Fairfax, VA 22035

(703) 222-8435

Get Directions

38.8540266, -77.3566719

Contact Information

(703) 222-8435

Who We Are

The Consumer Affairs Branch mediates and investigates consumer complaints against businesses, tenant-landlord disputes, and cable issues if the transaction occurred in Fairfax County.

Services offered by this branch include answering advice inquiries, assisting consumers with pre-purchase information, and providing community outreach presentations for schools, businesses, senior citizens, and homeowner associations. Consumer Affairs staff supports the Consumer Protection Commission and the Tenant Landlord Commission.

Visit Consumer Complaints for forms to report complaints, concerns and issues in your neighborhood.

Bus Line: Metrobus. Not convenient to a subway stop. Partially accessible to persons with disabilities.

{Languages: Non-English speakers should try to bring their own interpreter.    Offers some publications in Spanish and Vietnamese.}

Who We Serve

Languages Spoken
Service Area(s)
Alexandria City
Fairfax City
Fairfax County
Falls Church City

Cost & Payment Methods

Fee Structure
No Fee

Age Requirements
No Age Requirement
Other Eligibility Criteria
Residents of Fairfax County

Available 24/7

Intake Process
Phone, Mail or web
Self Refer
Provider Refer
Intake Contact
Dave Reidenbach

Report Problems
Call the Agency