Consumer Complaints

The Consumer Affairs Branch mediates and investigates consumer complaints against businesses, tenant-landlord disputes, and cable issues if the transaction occurred in Fairfax County.



Services offered by this branch include answering advice inquiries, assisting consumers with pre-purchase information, and providing community outreach presentations for schools, businesses, senior citizens, and homeowner associations. Consumer Affairs staff supports the Consumer Protection Commission and the Tenant Landlord Commission.



Visit Consumer Complaints for forms to report complaints, concerns and issues in your neighborhood.



Bus Line: Metrobus. Not convenient to a subway stop. Partially accessible to persons with disabilities.

{Languages: Non-English speakers should try to bring their own interpreter.    Offers some publications in Spanish and Vietnamese.}