Paratransit Service

Winchester Transit

301 East Cork Street
Winchester, VA 22601

(540) 662-3982

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Contact Information

Main
(540) 662-3982
Visit Website Visit Program

Who We Are

The Complimentary Para-Transit Service is a public transportation service that operates within the City of Winchester for people whose disability prevents them from riding fixed-route transit some or all of the time.

This is an origin-to-destination service whereby passengers are picked up at the curb of their pick-up point and delivered to the curb of their destination. Paratransit service is provided within the City and to those destinations which are within 3/4 of a mile from any city fixed-route bus stop.

Wheelchair-accessible vans and buses serve the patron. Please call at least a day in advance to make an appointment. Drivers are not allowed to enter homes or assist passengers with packages. But drivers are required to provide assistance from the vehicle to the first doorway for customers who need additional assistance to complete their trip.

The required application is available on the website.

Para-transit service is public transportation; therefore, drivers will only wait 5 minutes past the scheduled pick-up time.  All passengers must be at the curb ready to board when the driver arrives. Trips are to and from destinations only.

Who We Serve

Languages Spoken
English
Service Area(s)
Winchester City

Cost & Payment Methods

Payment Method(s)
Cash only
Fee Structure
No Fee

Age Requirements
No Age Requirement
Family
Yes
Residency Requirements
Residents and paratransit certified visitors of the City of Winchester
Other Eligibility Criteria
Riders must meet the paratransit certification requirements of the Americans with Disabilities Act.

Available 24/7
No
Additional Availability Comments
The service is closed on the following holidays: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and the day
after Thanksgiving, Christmas Eve, and Christmas Day. And all Sundays.

Intake Process
All persons who use this service must be issued a para-transit card. Applications are available in the Transit office located at 301 East Cork Street. Call for an application to be mailed if you cannot get to the office. Application instructions will be given within the application. Applications are also available on the website. You may request an application through the mail by contacting the office. For further information, please contact the Transit Office at (540) 662-3982. Trips are scheduled on a first-come, first-served basis.
Documents Required
Call for details
Self Refer
Yes
Provider Refer
Yes
Intake Contact Telephone
(540) 662-3982

For Transportation Providers Only:

We can accommodate riders with:
Escorts (with paid fare)
,
Hearing Impairment
,
Manual wheelchairs
,
Personal Care Attendants
,
Powered wheelchairs
,
Scooters
,
Vision Impairment
To accommodate riders, we offer:
Lift equipped vehicle(s)

Report Problems
Call the Agency
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