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Dominion Energy

600 East Canal Street
Richmond, VA 23219

(866) 366-4357

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Contact Information

Main
(866) 366-4357
Toll-Free
(800) 562-8419

Who We Are

Dominion Energy has a Third Party Notice that lets any customer designate a friend, a relative, a clergyperson, or even a social service agency, to be notified before service is cut off for nonpayment.  At your request, Dominion can send a copy of any past-due notice to a person of your choice.  If an injury, illness, or vacation could prevent you from reading your mail as you normally would, the Third Party Notice might be a solution. Visit Third Party Notice Request 



Both you and the third-party receive notice of any past-due amount and the day the payment is due.  The third party can then help the customer take steps to make sure that service continues uninterrupted.  The third party is never obligated to pay the bill.



If you have TDD equipment, call 1-800-291-7745 with any questions between 8 am and 5 pm Monday through Friday. You can use Virginia Relay to report an outage at 1-800-828-1120 at any time.

Who We Serve

Languages Spoken
English
,
Multi-Lingual
Service Area(s)
Statewide

Cost & Payment Methods

Fee Structure
No Fee

Age Requirements
No Age Requirement
Family
No

Intake Process
Call customer service. Visit the website for information.
Self Refer
Yes
Provider Refer
Yes

Report Problems
Call the Agency