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Bay Aging

111 Commerce Parkway
Warsaw, VA 22572

(804) 824-2546

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Contact Information

(804) 824-2546
(877) 869-6046

Who We Are

New Freedom, a program of Bay Aging, is a transportation service providing seniors and individuals with disabilities the ability to attend medical appointments, shop, work, and attend social and recreational events even for travel outside of Bay Transit’s service area and/or service hours. Participants pay a nominal fee for each round trip.  For round trips of fifty miles or less, there is a five-dollar fare.  For round trip journeys greater than fifty miles the fare is only ten dollars.

A partnership with the MedCarry Volunteer Transportation program supplements New Freedom to help address additional demand.  Individuals of any age with disabilities qualify to participate in New Freedom whether they have a short-term disability such as a broken leg or they are rehabilitating after surgery. Individuals with long-term disabilities, mental health disabilities, mobility issues, or chronic health issues are also eligible to participate.  Many trips made by NewFreedom are outside of Bay Transit’s service area to typical destinations such as the VA Medical Centers in Richmond and Hampton, regional hospitals in Newport News, and for medical services in Fredericksburg, Richmond, Williamsburg, and Norfolk.

For more information about Bay Transit’s New Freedom program, to inquire about driving for Bay Transit, or volunteering to be a MedCarry driver, call or email Katherine Newman today at (804) 824-2546 or

Who We Serve

Languages Spoken
Service Area(s)
Charles City County
Essex County
Gloucester County
King William County
King and Queen County
Lancaster County
Mathews County
Middlesex County
New Kent County
Northumberland County
Richmond County
Westmoreland County

Cost & Payment Methods

Payment Method(s)
Cash only
Fee Structure
Call for Information

Age Requirements
No Age Requirement
Other Eligibility Criteria
Serves all people of all ages, for all reasons. Children younger than age 12 must be accompanied by an adult. Disabilities may be short-term or long-term. Serves all individuals who are at least 60 years of age. Medicaid recipients may be eligible for non-medical transportation only.

Available 24/7
Additional Availability Comments
Call Monday through Friday anytime between 6:00 am and 6:00 pm to talk directly with a dispatcher. The toll-free Ride Line accepts calls 24 hours per day.

Intake Process
Call at least 72 hours before the scheduled ride to make a reservation. If Bay Transit cannot provide the needed transportation, the dispatcher will seek other transit options. Call the toll-free telephone number 24 hours a day to schedule your transportation.
Documents Required
Call for details
Self Refer
Provider Refer
Intake Contact
Katherine Newman, New Freedom Program Manager
Intake Contact Email
Intake Contact Telephone
(804) 824-2546

For Transportation Providers Only:

We can accommodate riders with:
Manual wheelchairs
Powered wheelchairs
To accommodate riders, we offer:
Lift equipped vehicle(s)
Wheelchair on the vehicle

Report Problems
Call the Agency
Send an Email